Help with a Federal Agency

image of government buildingIf you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, our office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.

Residents of the 24th Congressional District of Texas can contact us for assistance in dealing with Federal agencies.

NOTICE: The U.S. Department of State has adjusted its passport processing timeline. On advice of the Department, it is highly encouraged that you do not file for an INITIAL passport online if you have international travel plans within 2 weeks or if you need to renew a passport for international travel in less than 11 weeks. Instead, please contact my office as my staff will be able to inquire with the local Passport Agency for appointment availability on your behalf.

Please include all pertinent information and claim numbers in your correspondence—such as:

  • Your Social Security number for a case involving Social Security;
  • VA claim number for a case with Department of Veterans Affairs;
  • Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
  • Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
  • Copies of any related documents or correspondence that you may have from the agency involved;

Please Note:

The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case.

We must have your signature to proceed with this type of request. Please choose from the options below to either print and sign the PDF version, or to complete the online version with a digital signature.

PDF Privacy Release Digital Privacy Release